Complaints & Feedback

Last updated: June 2026

Five Ways Pharmacy aims to provide safe, respectful, and professional care. If you are unhappy with a service, communication, or aspect of support, please contact the pharmacy so the concern can be reviewed and addressed as promptly as possible.

How to raise a concern

Call: 0121 630 2680
Email: pharmacy.frk99@nhs.net
Write or visit: Five Ways Pharmacy, 192A Saint Vincent Street West, Ladywood, Birmingham, West Midlands, B16 8RP

What information helps

Please include enough detail for the pharmacy to understand the concern, such as the date, service, prescription, or communication involved, and the best way to contact you.

What happens next

We aim to acknowledge concerns promptly and review them fairly. Some issues can be answered quickly, while others may require more time to investigate properly.

If you remain unhappy

You can check our registration at the General Pharmaceutical Council using premises registration 1119029. If your concern relates to professional standards, you may also contact the General Pharmaceutical Council.

If your concern is about personal data, you may also contact the Information Commissioner’s Office.