Service questions
Understand which pharmacy service or next step may be most suitable.
Pharmacy contact
Speak to our team
Speak directly with the Five Ways Pharmacy team if you have a pharmacy service question, need booking help, want to ask about delivery support, or would like practical guidance on the most suitable next step. We will listen, keep things practical, and help you during opening hours.
Call the pharmacy
Opening hours shown
Delivery support
General guidance
Call the pharmacy team during opening hours. Open Mon-Fri, 09:00-17:00 and closed bank holidays. If symptoms are severe, worsening, or urgent, use NHS 111, contact your GP, or call 999 in an emergency.
What we can help with
Booking help
Ask about appointments, timings, and service availability.
Medicine queries
Raise practical questions about medicines, advice, or follow-up support.
Delivery support
Get help with delivery questions and what information the team may need.
Before you call
Useful details to have ready
A few practical details can help the team support you more quickly, especially if you are calling about a booking, medicine question, or delivery query.
- The service or issue you want to discuss
- Any booking reference or appointment details if relevant
- Details about current medicines, symptoms, or your delivery question where relevant
- A safe contact method in case the team needs to follow up
Practical support from the pharmacy team
Five Ways Pharmacy can help with general pharmacy service questions, booking support, delivery queries, and everyday guidance about the most suitable next step.
- Service questions and what a pharmacy appointment may involve
- Booking or appointment help for available pharmacy services
- Delivery queries and practical support questions
- Payment questions and general next-step guidance
When to seek additional help
The team will always try to direct you helpfully, but some concerns may still need your GP, NHS 111, urgent care, or emergency services depending on the situation.
- Urgent symptoms should not wait for a routine phone discussion
- Clinical suitability checks may still be needed before some services can go ahead
- Free delivery of prescriptions within two working days
- The pharmacy team can let you know if another NHS service would be more suitable
Urgent help note
This service is for routine contact and general support. If symptoms are severe, worsening, or urgent, use NHS 111, contact your GP, or call 999 in an emergency.
Questions
Speak to our team FAQs
What can I call about?
You can call about pharmacy services, booking help, delivery queries, payment questions, or general support when you would like practical guidance from the pharmacy team.
What are your opening hours?
The current website opening hours are Mon-Fri, 09:00-17:00, with bank holidays closed.
Can the pharmacy help with delivery questions?
Yes. If your question is about prescription delivery, Five Ways Pharmacy provides free delivery of prescriptions within two working days.
Do I need any details before I call?
It helps to have the service, booking, medicine, or delivery question ready so the pharmacy team can support you more quickly.
What if my concern is urgent?
Urgent or worsening symptoms should go to NHS 111, your GP, urgent care, or 999 in an emergency rather than waiting for a routine callback or response.