Call Five Ways Pharmacy
Contact the pharmacy team directly for confidential support and service guidance.
Free confidential service
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Umbrella Services
Discreet, professional support from Five Ways Pharmacy for sexual health services that may be available through Umbrella. Support is free, confidential, and designed to feel straightforward to access, with no appointment needed where applicable.
Free service
Confidential support
Call the pharmacy
No appointment needed where applicable
How it works
We’ll handle your enquiry calmly and confidentially, and confirm the most suitable next step.
Speak confidentially with the pharmacy team
We’ll listen carefully and talk through the type of support you may need.
We confirm what support is suitable
Services may include different options depending on availability, suitability, and pharmacist assessment.
Visit the pharmacy if needed
If a face-to-face step is needed, we’ll explain what to do next and what to bring.
Available support
What can Umbrella Services help with?
Services may include a range of sexual health support options, depending on availability, stock, service criteria, and pharmacist assessment.
Free condoms and related support
What may be available
Free condoms and practical advice on suitable collection routes where the service is available through the pharmacy.
How we help
We can explain the process confidentially and confirm whether any pharmacy visit or eligibility check is needed.
Availability note
Supply and collection arrangements may vary, so please call first if you are unsure.
Emergency contraception support
What may be available
Emergency hormonal contraception may be available depending on timing, stock, service criteria, and pharmacist suitability.
How we help
We can advise on what to do next and whether an urgent pharmacy visit is the most suitable option.
Availability note
If the pharmacy service is not suitable, we may signpost you to another urgent sexual health route.
Advanced emergency pill
What may be available
Advance emergency contraception where suitable, subject to Umbrella service availability and pharmacist assessment.
How we help
We can explain whether this option may suit your timing and circumstances, and whether another urgent support route may be more appropriate.
Availability note
Access depends on service criteria, availability, and pharmacist assessment.
Chlamydia treatment
What may be available
Confidential treatment support where appropriate, subject to Umbrella service availability and pharmacist assessment.
How we help
We can explain whether pharmacy support may be suitable for you and when another sexual health route may be the better next step.
Availability note
Access depends on service criteria, availability, and pharmacist assessment.
Regular contraception
What may be available
Support with contraceptive pills and injections where suitable, subject to pharmacist assessment.
How we help
We can explain what ongoing contraception support may be available locally and whether a pharmacy visit or another clinic route is more appropriate.
Availability note
Not every option will be suitable or available for every patient, so assessment is always important.
STI treatment & kit collection
What may be available
Includes chlamydia treatment where appropriate, and STI self-sampling kit collection where ordered online. Hepatitis B vaccine continuation may also be available where started through Umbrella.
How we help
We can confirm whether the pharmacy can support your request directly or whether another service is the better next step.
Availability note
Service access depends on local availability, eligibility, and the details of your existing care pathway.
Who it is for
Umbrella Services may suit patients who want discreet sexual health support from a pharmacy setting and would prefer an easy first point of contact. The service is designed to feel calm, confidential, and practical.
The pharmacy team will confirm what support is available and suitable for you. If another clinic or urgent care route is more appropriate, we’ll explain that clearly.
What to expect or what we may ask
- The type of support, advice, or collection you are asking about
- Relevant timing details where urgent contraception support may be needed
- Current medicines, allergies, and relevant medical history
- Whether you have already ordered a kit or started care through another Umbrella route
- Whether any symptoms or concerns need urgent follow-up instead
Need support?
Need discreet sexual health support?
Free discreet online pharmacist support from home. If treatment is suitable and supplied, prescription delivery is free.
Questions
Umbrella Services FAQs
Is Umbrella support free?
Yes. Umbrella Services provided through the pharmacy are free to access, although what is available will depend on service criteria, availability, and suitability.
Is the service confidential?
Yes. We aim to handle all enquiries discreetly and professionally, and you can tell the team if you would prefer additional privacy when discussing your support needs.
Do I need an appointment?
Not always. No appointment may be needed where the service allows, but calling the pharmacy first can help us guide you to the right support quickly.
What services may be available?
Services may include free condoms, advance emergency contraception, emergency hormonal contraception, chlamydia treatment, contraceptive pill support, contraceptive injections, Hepatitis B vaccine continuation, and STI self-sampling kit collection where ordered online.
What if I need urgent sexual health support?
If you need urgent help, please call the pharmacy as soon as possible. Depending on your situation, we may advise you to contact a sexual health clinic, your GP, NHS 111, or urgent care without delay.
Important guidance
Services may vary by availability and suitability. If you have urgent symptoms, severe pain, heavy bleeding, safeguarding concerns, or need immediate help, contact a sexual health clinic, your GP, NHS 111, urgent care, or call 999 in an emergency.