- You have completely run out of regular repeat medication
- You are away from home
- You cannot get your repeat prescription in time
- You need a limited urgent supply until your usual repeat prescription is arranged
Urgent supply support
Emergency supply
If you have completely run out of a medicine that you are prescribed regularly through a repeat prescription, NHS 111 online may be able to arrange a limited emergency supply. This service is for urgent, one-off situations and is not a regular way to order repeat medication.
One-off urgent supply
NHS 111 online route
Choose Five Ways Pharmacy
Pharmacy request details
Choose Five Ways Pharmacy
Choose Five Ways Pharmacy
Use these details when NHS 111 online asks which pharmacy should receive the urgent request.
Five Ways Pharmacy
192A Saint Vincent Street West
Ladywood
Birmingham
West Midlands
Phone: 0121 630 2680
When this may help
One-off urgent supply for regular repeat medication
This route may help if you have completely run out of a medicine you are prescribed regularly through a repeat prescription, are away from home, or cannot get your usual repeat prescription in time.
NHS checks still apply
- NHS 111 online will ask questions and suggest the best way to get help
- A request does not guarantee supply
- The usual NHS prescription charge may apply unless you are exempt
How to request urgent supply
How to request urgent supply
NHS 111 online will ask questions and guide you through the urgent supply request process.
Go to the NHS 111 online service
Start your request using the official NHS emergency supply service.
Answer the NHS questions
Provide the details requested so NHS 111 online can assess the urgent supply route.
Choose a pharmacy for the request
Select Five Ways Pharmacy and use the address details shown above when needed.
The pharmacy team handles the request
The request is managed according to NHS guidance and pharmacist or professional checks.
NHS urgent supply
Start NHS urgent supply request
Use the official NHS 111 online emergency supply service if you have completely run out of regular repeat medication and need help with a one-off urgent supply.
A request does not guarantee supply. Supply depends on NHS guidance, pharmacist checks, and medicine suitability. The usual NHS prescription charge may apply unless you are exempt.
Questions
Emergency supply FAQs
What is emergency supply?
It is a limited urgent supply of medication for one-off situations when you have completely run out of a medicine that is usually prescribed regularly through a repeat prescription.
When might this route help?
This route may help if you have run out of regular repeat medication, are away from home, or cannot get your usual repeat prescription in time.
How do I choose Five Ways Pharmacy in NHS 111 online?
When NHS 111 online asks which pharmacy should receive the request, choose Five Ways Pharmacy and use the address details shown on this page.
Is supply guaranteed?
No. Supply depends on NHS guidance, pharmacist checks, and medicine suitability.
Important guidance
This NHS route is for one-off urgent supply and is not a regular way to order repeat medication. If you need urgent medical help for symptoms, use NHS 111 or emergency services as appropriate.